Returns & refunds
We want you to be happy with your order. Here's how returns work and what to do next.
You can cancel most items for any reason up to 14 days after the day you receive them. After telling us, you then have a further 14 days to send them back. You can tell us by using our online form or by any clear statement, for example an email — the form is optional.
You may handle items as you would in a shop to check them. If an item has been used beyond that, we may reduce the refund to reflect any loss in value.
Items made to your own specification (names, numbers, engraving or custom messages) can't be returned for a change of mind. You can still report them if they are faulty, damaged, incorrect or not as described.
If anything arrives faulty, damaged, incorrect or not as described, contact us. These claims are not limited to 14 days and don't affect your statutory rights. Refunds go back to your original payment method once the return has been checked.
How to return an item
- Start your return online — we'll find your order and ask which items you're sending back.
- Print your returns slip and address label, or write your return reference clearly inside the parcel.
- Send the parcel back and keep your proof of postage until the return has been processed.